"Conflict situations" are those in which the concerns of two people appear to be incompatible. In such situations, we can describe an individual's behavior along two dimensions:
(1) assertiveness, the extent to which the person attempts to satisfy his own concerns, and
(2) cooperativeness, the extent to which the person attempts to satisfy the other person's concerns.
These two basic dimensions of behavior define five different modes for responding to conflict situations.
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